Dean Lap Chan (“we,” “us,” or “our”) operates this website and store, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Dean Lap Chan is built on Wix, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies (including those enabled through our Wix site).
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties (for example, wholesale showroom partners or stockists, where relevant to fulfilling orders placed through them).

How We Use Your Personal Information

Provide, Tailor, and Improve the Services — to perform our contract with you, process payments, fulfill orders, remember your preferences, send account-related notifications, process returns/exchanges, manage your account, arrange shipping, and create a customised shopping experience.
Marketing and Advertising — to send marketing, advertising, and promotional communications by email, text, or post, and to show you relevant advertisements based on your activity.
Security and Fraud Prevention — to authenticate accounts, secure payments, detect and investigate fraudulent or unsafe activity, and protect the Services.
Communicating with You — to provide customer support and maintain our relationship with you.
Legal Reasons — to comply with applicable law, respond to legal process, and enforce our terms and policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

With Wix and other vendors and third parties who perform services on our behalf (e.g., website hosting, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to advertise to you, including through advertising and analytics tools enabled via our Wix site (e.g., Wix Ads, Facebook/Meta Pixel, Google Analytics, if enabled). You may have a right to opt out of this — see “Your Rights and Choices” below.
When you direct or consent to disclosure, such as through shipping arrangements or social media/login integrations.
With our affiliates or corporate group.
In connection with a business transaction (e.g., merger), to comply with legal obligations, enforce our terms, or protect the Services and our users.

Relationship with Wix

The Services are built and hosted on the Wix platform, which collects and processes personal information about your access to and use of the Services in order to provide and improve them for us and for you. Wix acts as our service provider (data processor) for hosting, site infrastructure, and certain built-in tools (such as payments, forms, chat, and marketing integrations we choose to enable). To learn more about how Wix collects and processes data on our behalf, and about Wix’s own practices as a platform provider, you can visit the Wix Privacy Policy (wix.com/about/privacy).

Third-Party Websites and Links

Our Services may link to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of those sites, and encourage you to review their own policies.

Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, contact us using the details below to request deletion. As of the date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16.

Security and Retention of Your Information

No security measures are perfect. We recommend avoiding unsecure channels for sensitive information. We retain personal information as long as needed to maintain your account, provide the Services, comply with legal obligations, and resolve disputes or enforce agreements.

Your Rights and Choices

Depending on where you live, you may have rights including:

Right to Access/Know your personal information.
Right to Delete personal information we hold about you.
Right to Correct inaccurate personal information.
Right of Portability to receive and transfer your data.
Right to Opt Out of the sale/sharing of personal information or targeted advertising — via [opt-out link/cookie settings] or by honouring Global Privacy Control signals.
Managing Communication Preferences — unsubscribe from promotional emails at any time; transactional/order emails will still be sent.

If you reside in the UK or EEA, you may also have rights to object to or restrict processing, and to withdraw consent where processing is based on consent.

You can exercise these rights by contacting us below. We may need to verify your identity, and you may designate an authorised agent to act on your behalf, subject to proof of authorisation.

Complaints

If you have concerns about how we handle your personal information, contact us using the details below. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in, including because Wix’s hosting and processing infrastructure operates internationally. Where we transfer personal information out of the EEA or UK, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, unless the destination country is deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy here, update the “Last updated” date, and provide notice as required by law.

Contact

Should you have questions about our privacy practices, or wish to exercise your rights, please contact us at studio@deanlapchan.com For the purpose of applicable data protection laws, we are the data controller of your personal information.